It’s okay to change your mind, we all do it .
We love our products and we want you to love it as much as we do, but sometimes we know you may change your mind. If you do change your mind we are happy to provide a full refund for the value of your products at the time of the request excluding any shipping charges for sending and receiving the product.
where only part of the order is returned and if the return of one or many items brings the value of your total order to less than the £25, then we will offset the cost of shipping that would be applied to the value of your order less the returned item from any credit due to you.
We accept returns of unopened products, returned to us in its original packaging, in a resalable condition. We offer a full refund of the product value where we are notified of the return within 14 days of you receiving your product(s). We do not offer refunds for the cost of delivery.
Please request a return from the My Account section of our website: www.oilery.co.uk/my-account
Please note the costs for returns will not be refunded.
We are unable to offer exchanges for returns and a refund will be offered in all cases.
Cancellations
You may cancel your order before it has been processed or shipped out. Once the order has been processed and / or packaged for delivery I cannot be cancelled as it would have already been picked.
You can request a cancellation request from the My Account section of your website. Please navigate to My Orders and submit a cancellation request. An order is not cancelled until it has been confirmed as cancelled by us.
If your order is cancelled before it is dispatched we will refund the full value of your order, including the cost of delivery. Unfortunately, where only part of the order is cancelled we are unable to refund any postage costs.
Any orders cancelled after the order is dispatched is classed as a return. Please see our Returns Policy.
Damaged Items
If any of your items arrive damaged, we will replace them and we may ask you to provide photographic proof of the damage or in some cases to return the damaged items which will be at our cost. Where items are damaged in transit you may be asked to provide information to help us reclaim our costs. Damaged items should be reported to our customer services team as soon as possible, and within 30 days of receiving the product. We will offer a full refund of the product that has been damaged or will resend you a replacement product. Unfortunately, we are unable to offer a refund on postage costs where only part of the order is damaged.
Any refunds that fall outside of the above are at the discretion of management.